Managed IT support
A named engineer, a 30-minute response target and proactive monitoring for every workstation, server and network device you run.
Austin, Texas · Established 2016
Technology that keeps your business open.
Lios Technology Group is an independent IT consultancy in downtown Austin. We look after the networks, cloud tenants and line-of-business systems that small and mid-sized American companies depend on — with fixed monthly pricing, named engineers and no long lock-in contracts.
Response target: 30 minutes
Month-to-month agreements
US-based engineers
Owner-led delivery
0Years serving Texas businesses
0Projects delivered since 2016
0Average monitored uptime, 2025
0Median first response, 2025
Who we are
A small firm that answers the phone.
Daniel Johnson founded Lios Technology Group in 2016 after fifteen years inside corporate IT departments, because too many growing companies were paying enterprise prices for helpdesk tickets that nobody owned. Today we are a team of eleven engineers, analysts and project managers working from 205 West 9th Street in downtown Austin, and every client keeps the same lead engineer from day one.
We are deliberately independent. We do not resell hardware for commission, and we will tell you when the cheaper option is the right one. Roughly two thirds of our new work still arrives through referrals from clients we started with years ago.
- Fixed monthly fees — no surprise hourly invoices for routine support
- Documented systems handed to you in writing, not held hostage
- Written 30-day exit clause in every managed agreement
- Direct line to the owner on any escalation
What we do
Six services, one accountable team
Most clients start with one engagement and grow into a managed agreement. Everything below can be bought on its own — you are never required to bundle.
Cloud migration
Microsoft 365, Azure and hybrid moves planned around your working week, with rollback points at every stage.
Cybersecurity
Multi-factor rollout, endpoint hardening, phishing simulations and an incident response runbook your team can actually follow.
Data & reporting
We connect the systems you already pay for and turn them into dashboards leadership reads on Monday morning.
Custom software
Internal tools, portals and integrations built when off-the-shelf software stops fitting the way you work.
IT strategy & vCIO
Quarterly roadmaps, budget planning and vendor negotiation from someone who has no product to sell you.
Why clients stay
We measure ourselves the way you would.
Every managed client receives a monthly service report: tickets opened and closed, first-response times, patch coverage, backup verification results and any risks we think deserve budget next quarter. If we miss our response target, it appears in that report before you have to ask.
01
Named engineers
You know who is picking up the ticket, and they know your environment.
02
Plain-English reporting
No jargon dashboards. One page a month that a non-technical owner can read.
03
Documented handover
Passwords, diagrams and runbooks stay in your vault, not ours.
04
No lock-in
Thirty days written notice ends any managed agreement, at any time.
Selected engagements
Work we can talk about
Client names are withheld where confidentiality agreements apply. Figures are taken from the closing report of each engagement.
52-seat move to Microsoft 365
A regional accounting firm running an ageing on-premise mail server migrated over two weekends. Mailboxes, shared calendars and 1.8 TB of files moved with no working hours lost.
Result: 41% lower annual infrastructure spend, verified backups on all mailboxes.
Shop-floor reporting rebuild
Production data trapped in three spreadsheets and an ERP export became a single Power BI model refreshed every hour, with alerts when scrap rates cross threshold.
Result: weekly reporting cycle cut from 6 hours of manual work to 15 minutes.
Security remediation programme
A 34-person billing practice needed multi-factor authentication, encrypted laptops and a written incident response plan before renewing cyber insurance.
Result: passed insurer questionnaire on first submission; MFA coverage at 100%.
In their words
What clients tell us
“We had been through two providers in four years. Lios turned up, documented everything we owned in the first fortnight and we have not had an unplanned outage since.”
“What I appreciate is the honesty. They talked us out of a server purchase we had already budgeted for and saved us about eleven thousand dollars.”
“The monthly report is one page and I actually read it. Our previous provider sent forty pages nobody opened.”
Common questions
Before you call us
Do you work with companies outside Texas?
Yes. Around a third of our clients are outside Texas and are supported remotely across all continental US time zones. On-site visits are included as standard within the greater Austin area and quoted separately elsewhere.
Is there a minimum contract length?
No. Managed agreements run month to month after an initial 30-day onboarding period, and either side may end the agreement with 30 days written notice.
What does an engagement cost?
Managed support starts at $89 per user per month; project work is quoted as a fixed price after a paid discovery. Full details are on our pricing page.
How quickly can you start?
Discovery usually begins within five business days of a signed proposal. Emergency remediation work can often start the same week.
More answers on our FAQ page.
Let’s talk about what is slowing you down.
A 30-minute call with Daniel, no sales script and no obligation. If we are not the right fit we will tell you who is.